Data Deletion Instructions & Policy

Nidaa Technologies respects your fundamental right to personal data erasure and privacy control under Article 17 of the General Data Protection Regulation (GDPR), Law No. 18-07 of Algeria, and mobile ecosystem developer compliance mandates (Apple App Store & Google Play).

Whether you are a registered corporate client, a software developer integrating our APIs, or an individual consumer who received a voice call, this document details exact procedures to permanently purge your data from our systems.

Registered account holders can initiate complete deletion at any time without contacting support by following these steps:

When an account deletion request is submitted, Nidaa executes a strict three-phase deletion pipeline:

- Immediate Deactivation (Hour 0): API keys are revoked, active outbound queues are terminated, and public profile data is unlinked.

- Grace Period (Days 1 to 14): You may contact support at privacy@nidaa.io if the deletion was triggered by unauthorized account compromise to request restoration.

- Irrevocable Purge (Day 30): All customer contact lists, uploaded ledger images, speech transcripts, cached audio fragments, and database records are permanently overwritten and deleted across all primary and replica databases. Encrypted disaster recovery backups cycle out and are overwritten within 45 days.

Developers utilizing the Nidaa Telephony API can delete specific campaign records, contact entries, or call recordings on demand without terminating their account:

- Delete Specific Contact: DELETE /v1/contacts/{contact_id} (instantly drops recipient record from campaign tables).

- Purge Call Recording: DELETE /v1/calls/{call_id}/recording (permanently destroys the audio file in cloud object storage).

- Drop Campaign List: DELETE /v1/campaigns/{campaign_id} (removes the entire campaign queue and associated variable mapping).

If you do not have a Nidaa account, but your phone number was dialed by a commercial client using our infrastructure (e.g., for an appointment or delivery notice) and you wish to be permanently removed:

1. Direct Opt-Out During Call: During interactive calls, you can press the designated opt-out keypad key (typically "9") to automatically unsubscribe.

2. Global Do-Not-Call Registry: You may send an email to privacy@nidaa.io with the subject "Opt-Out / Blacklist Request" and your phone number in international format (+213...).

Once submitted, your phone number is placed on the Nidaa Global Suppression Blacklist within 24 hours, preventing ANY business client on Nidaa from routing calls to your number in the future.

To ensure compliance with statutory telecom and accounting legislation, specific categories are treated as follows:

If you are unable to access your dashboard, or prefer our compliance department to execute the deletion manually, please email privacy@nidaa.io with the subject line "Manual Data Deletion Request".

Please send the email from the verified email address associated with your account. We will process your request and issue a formal Certificate of Erasure within seventy-two (72) business hours.